Our Services
NDIS Rostering & Administrative Support
- Staff rostering & shift scheduling support
- Real-time roster updates and workforce coordination
- Administrative scheduling and calendar management
- General back-office support for NDIS providers
…
Virtual Assistant Services
- Specialized inbox, calendar, and email management
- CRM updates, pipeline tracking, and data entry
- Daily scheduling, meeting coordination, and reminders
- Reference and compliance tracking
- General administrative support tailored to your routine
…
Operational & Administrative Support
- Business process mapping and workflow optimization
- Secure documentation support and digital archiving
- Backend operational reporting and performance tracking
- Comprehensive daily business administration support
…
Website Creation & Project Management
- Custom, modern, and mobile-responsive website design
- End-to-end digital project management and execution
- Website maintenance, platform updates, and optimization
- Timely project delivery focused on your brand’s growth
…
Customer Service & Tech Support
- 24/7 front-line customer support (Email, Live Chat, and Phone)
- Helpdesk management and support ticketing systems
- Technical troubleshooting and basic IT issue resolution
- Customer retention tracking and satisfaction management
…
Dedicated Staff Scaling
- Customized sourcing of elite offshore talent in the Philippines
- Seamless onboarding and cultural alignment training
- Full HR, international payroll, and administrative management
- Dedicated, full-time professionals working exclusively for you
…
Appointment Setting
- Outbound prospecting and cold calling
- Lead qualification
- Appointment scheduling
- Calendar management
- CRM updates
- Follow-up calls and emails
- Meeting confirmations and reminders
- Customer re-engagement
- Sales pipeline support
- Weekly activity reporting
…
Bookkeeping Support
- Accounts Payable
- Accounts Receivable
- Bank Reconciliations
- Invoice Processing
- Expense Management
- Payroll Support
- Data Entry
- Xero & MYOB data processing
- Financial record maintenance
…
Higala Co. Frequently Asked Questions
Q1: How do you ensure your offshore staff understand Australian business standards?
A: Every professional we onboard goes through a strict vetting process to ensure exceptional English communication skills and professional competency. Furthermore, our Filipino-Australian leadership team ensures our staff are thoroughly briefed on Australian workplace culture, communication expectations, and industry-specific regulations.
Q2: Which time zone does the offshore team work in?
A: We align our team members’ working hours directly with your business requirements. Whether your local Australian team operates on AEST, ACST, or AWST, our dedicated professionals sync their schedules perfectly with yours for seamless, real-time collaboration.
Q3: Is there a minimum contract length or commitment?
A: We believe in building flexible partnerships that grow with your business. We offer scalable workforce solutions tailored to your specific timeline and needs, whether you require ongoing, full-time administrative support or project-based web development. Contact us for a tailored proposal.
Q4: How does Higala Co. protect my business data and security?
A: Data security and privacy are paramount to us. We implement strict operational protocols, data-handling guidelines, and secure platform practices to ensure your business information, client records, and backend processes remain completely confidential and secure.
Q5: How do I get started with hiring a dedicated team member?
A: It’s simple! Click any of our “Get Quote” buttons to fill out a brief inquiry form. Our leadership team will review your requirements, jump on a quick discovery call with you to map out your workflows, and hand-pick the perfect professional to plug seamlessly into your operations.
Q6: How do I get started with hiring a dedicated team member?
A: If your dedicated team member resigns, Higala Co. will commence recruiting a suitable replacement. Eligible replacement hires will not incur an additional implementation or onboarding fee, provided the terms of our Client Services Agreement are met.